DELIVERY INSURANCE
Plug and play insurance integration with your Shopify store with real time access to track your protected shipments.
Add scalable, per transaction coverage into your e-Commerce store minimising loss to your reputation and profits.
Peace of Mind for Your Business
Protect your customers and reputation with full coverage for theft, damage and loss.
Avoid unnecessary 1-Star reviews due to external delivery issues.
Real-time data and transparency on the status and resolution of any claim
Touchless end-to-end claims management
Pricing that scales with you
Unlock per-shipment coverage supported by Australia's leading insurance experts.
Protect your customers and reputation with coverage for theft, damage and loss.
Peace of mind protection
Simplified claims management
Spend more time running your business with claims expertly managed from beginning to end.
ENTERPRISE
For larger eCommerce businesses looking to improve customer experience and improve operational efficiency.
Pay for use insurance billed monthly with nil excess
Resupply through your store (additional sale)
Customer and Courier management for Lost, Damage and Stolen goods
24/7 customer case notification portal with instant acknowledgment
Validating non-insurance enquiries
Reporting & Insights
Email & Technical Support
10 Users
FREE SIGNUP
BASIC
For eCommerce businesses looking to improve customer experience and take their brand to the next level.
Pay for use insurance billed monthly with nil excess
Resupply through your store (additional sale)
Customer and Courier management for Lost, Damage and Stolen goods
24/7 customer case notification portal with instant acknowledgment
Validating non-insurance enquiries
Email & Technical Support
1 User
I've had the pleasure of using NTI Delivery Insurance for a while now, and I can confidently say that it's been a game changer for my business. As a small business owner, the reliability and peace of mind that NTI provides are invaluable. - Think88
Insurance program covering purchases in transit from loss, damage and theft.
NTI Delivery Insurance is backed by Australia’s largest transport and logistics specialist with over 50 years’ experience in all things shipping, delivery and logistics. We offer you and your customer’s peace of mind with protection against theft, damage and loss of items during shipping.
The Delivery Insurance app makes it simple to integrate scalable, per transaction coverage into your e-Commerce store minimising loss to your reputation and profits.
POWERED BY...
Frequently asked questions
What is NTI Delivery Insurance?
Protection for goods sold online accidentally damaged, lost or stolen during shipping & delivery to your customers within Australia.
- - Peace of mind delivery protection, designed for eCommerce merchants
- - Comprehensive cover - low cost per transaction
- - Online case & claim notification by your customer via our link on your website
- - Dedicated support with simplified case and claims management
Who is this policy for?
Wholesaler and retailer eCommerce businesses with a current ABN & located in Australia.
Which eCommerce integrations do we support?
To connect with us, you will need to be operating your online sales & fulfillment via the Shopify eCommerce platform. Other platforms such as BigCommerce, WIX, Magento, WooCommerce, Maropost/Neto, custom or others are not currently supported.
Why do I need this? Isn't it the courier or transport company's responsibility?
Be careful not to assume your goods are automatically covered during transit. Couriers or transporters aren’t obligated to cover goods on a delivery. Sometimes they may offer limited protection or a warranty - but what they cover varies.
They may
- - Be limited to a few defined events only
- - Exclude damage if goods are accidentally dropped whilst being unloaded
- - Have trading terms which specifically exclude damage cover during transit
- - Cover a low dollar value
- - Charge an excess
- - Have difficult and lengthy claims processes
- - This can get complicated – leaving your customers and your reputation at risk.
Take the hassle and guesswork out – look after your customers, goods & eCommerce business with Shipping and Delivery Insurance.
What level of cover is provided?
We provide comprehensive accidental damage cover for insured goods damaged, lost or stolen during delivery to protect you and your customers within Australia.
- - Comprehensive cover for damage, lost or stolen during shipping & delivery
- - For insured goods sold via your eCommerce store, to your customers within Australia
- - 1 parcel or many within the same order
- - $10,000 AUD limit per item
- - $500 AUD limit per item (watches & jewelry) (values include GST, Freight costs and relevant duties)
- - Pay for use per transaction cover, billed monthly
- - Simplified claims management - save time managing claims and more time running your business.
The full terms, conditions, limits and exclusions are shown in the policy wording located in your NTI Platform.
Enquire about how NTI Delivery Insurance can help your store
© 2023 NTI Limited
Insurance products are provided by National Transport Insurance, a joint venture of the insurers Insurance Australia Limited trading as CGU Insurance ABN 11 000 016 722 AFSL 227681 and AAI Limited Trading as Vero Insurance ABN 48 005 297 807 AFSL 230859 each holding a 50% share. National Transport Insurance is administered on behalf of the insurers by its manager NTI Limited ABN 84 000 746 109 AFSL 237246.
Information held, used or disclosed is managed in accordance with our Privacy Policy. Please refer to our website NTI.com.au for our Privacy Policy.